Refund Policy
Your satisfaction matters to us
At Leatherof, we want you to shop with confidence. If your order requires a refund, we aim to make the process simple, transparent, and hassle-free.
Your satisfaction and trust are important to us, and our support team is always ready to assist you.
When Am I Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product.
- The product becomes out of stock after your payment has been completed.
- Your return request has been approved under our applicable Return Policy.
How Do I Request a Refund?
If you believe your order qualifies for a refund, simply contact our customer support team and provide your Order ID along with details of the issue.
You can contact us through:
- Facebook Messenger
- Live Chat
- Phone Call
Once we receive your request, our support team will review the issue and guide you through the refund process.
Refund Methods
Approved refunds will generally be issued through the original payment method used for the order.
For Cash on Delivery (COD) orders, approved refunds may be processed through bKash or Nagad.
Refund Time Frame
Once a refund has been approved, the processing time is typically:
Processing time for mobile banking refunds.
Processing time may vary depending on the bank.
Partial Refunds
If only a specific item or part of your order qualifies for a refund, Leatherof will refund the eligible amount for that item or portion of the order.
No Hidden Deductions
You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage, missing items, or other applicable conditions.
We're Here to Help
Our support team is always ready to guide you through the refund process and help make your shopping experience smooth and stress-free.
Your trust matters to us.
Shop confidently with Leatherof.